LivePerson Review: Features, Use Cases & Alternatives

LivePerson is a leading conversational AI platform designed to help businesses effectively engage with their customers through messaging, voice, and chat solutions. By automating customer interactions via AI-driven chatbots and real-time live chat, LivePerson enhances customer support capabilities. Its multi-channel support covers various platforms, including SMS, social media, and websites. The platform also offers robust analytics and reporting tools, allowing businesses to assess the performance of agents and chatbots. While LivePerson is perfect for enterprises seeking advanced engagement solutions, its complexity may pose challenges for smaller organizations, making it essential to consider support needs when adopting this tool.